Terms and Conditions

Please read the following Terms and Conditions carefully.

 

ALL SALES ARE FINAL * CANCELLATION REQUESTS ARE NOT GUARANTEED

 

Orders may take up to 15 business days from the date of processing to be received by the inmate. We will not track orders until the 16th business day.

 

*JAIL POLICIES AND PROCEDURES SUPERSEDE ANYTHING ON THIS WEBSITE*

 

Please be aware that commissary orders are subject to the rules and regulation of each facility. Excessive amounts of products may result in confiscation. Confiscated products are NOT refunded. Inmates placed in a restricted housing unit 

 

Orders that are reported as fraudulent or disputed with the bank will result in the inmate being removed from the website.

 

Refund Policy: 

If an order is returned to the warehouse a refund will automatically be issued back to the payment method used to place the order. A 20% re-stocking will be assessed as well as the non-refundable processing fee. Please allow 6 weeks for refunds to be processed.

Orders suspected of being placed using a fraudulent payment card will be refunded, and the inmate will not receive the order.

Refunds are not permitted after 45 days.

You will have up to 45 days to request a refund for missing items. Please send your request with your order number to support@jailcanteen.com. Once we receive the request we will confirm with the jail and a refund will be issued. This process may take several weeks to complete. 

 

The facilities below do NOT allow refunds, please have the resident refer to their handbook for instructions on how to collect the package.

Alleghany Co Regional Jail, Charles County Detention Center, Erie County Prison, Granville County Det Center, Lancaster County Prison, Okaloosa County DOC, Onslow County Sheriffs Office, Page County Jail, Somerset County Jail, Southside Regional Jail

 

Western Tidewater Regional Jail Restricted Residents:

WTRJ has implemented a new directive that may cause entire pods to lose privileges. Should this occur your order will be delivered when the pod is removed from restriction this may exceed our 15 day delivery time. 

 

Restricted Residents:

Some residents may be placed on restriction or moved to a restricted housing unit. If this occurs, we must follow the rules and regulations of the faciilty. If your inmate has been placed on restriction please have the inmate refer to their handbook. We are unable to issue refunds or repack orders if the facility discards the package. 

 

Prohibited Conduct: You agree not to engage in abusive, harassing, threatening, or obscene behavior when communicating with our customer service team. We reserve the right to immediately terminate your support session and/or remove the inmate from the website if you use profanity or abusive language toward our staff.